FAQ

Frequently asked questions about the platform

How does Wide MSG work?

Connect your SMS/Viber provider, create message templates with merge tags, import contacts, and send campaigns or set up automations.

Which providers are supported?

Modulus (Viber + SMS) and Yuboto OMNI (Viber + SMS). More coming soon.

Can I automate nameday greetings?

Yes! Wide MSG includes a Greek nameday calendar with 350+ entries. Set up an automation and greetings are sent automatically.

Is there a free plan?

Yes, the free plan includes 100 messages/month and up to 500 contacts.

Can I integrate with WooCommerce?

Yes, via our webhook integration. Orders and customer events can trigger automated messages.

How secure is my data?

All provider credentials are encrypted with pgsodium. Data is isolated per tenant with PostgreSQL Row-Level Security.
If you have any questions, please contact us